Terms and Conditions
In using the Good Move Studios Limited website you agree to use these terms and conditions of which we reserve the right to change or amend at any time. References to “you” and “your” means you, “we”, “our” and “use” refers to Good Move Studios.
By visiting our site and/ or purchasing something from us, you agree to be bound by the following terms, conditions and policies stated below.
Purchasing any products supplied by Good Move Studios through the goodmovestudios.com website requires that you have read and accept the terms in our Privacy Policy to understand how we collect and use your personal information.
The content of this website is provided for your general information and use only. It is subject to change without notice.
This website uses cookies to function properly and to help us monitor our website traffic. By using this website you agree to our use of cookies or you can choose to disable cookies. Please read our Privacy Policy for more information.
Information on the website:
We present the information on this website, including information about our products, as accurately as we can and in good faith. If there are any errors we will correct them when brought to our attention.
The jewellery is handmade by our in-house team using Sterling Silver (925). This means that due to the nature of handcrafted products they may not all be the same, they may hold minor imperfections and also may vary slightly from the image found on goodmovestudios.com. Products are subject to availability.
Prices and descriptions of our products are subject to change without notice. We may withdraw the sale of any product at any time.
Delivery:
We can ship to the Uk, Europe and internationally- with added fees where applicable (it is up to the buyer to cover import taxes or any other incurred fees on the package arrival).
All our items are sent via Royal mail. We offer 2nd class signed for or Special next day delivery (we encourage you to select Special delivery if your order is over £50.00). For international orders we offer a tracked and signed for option.
You will receive a shipping confirmation email with the tracking details to give you updates on your order. Second class signed for services typically takes 2-3 days.
If you have provided the incorrect address, we take no responsibility. In most cases Royal mail will return the item back to Good Move Studios. Due to incorrect address or item ‘not called for’ we will be in contact via email. There will be an additional postage cost required before we resend your item to you.
Packaging:
Jewellery is sent out in appropriate packaging. This protects the jewellery throughout transit. We have chosen to use eco-friendly, sustainable, recyclable packaging throughout. Please dispose accordingly. The organic cotton jewellery pouches are reusable, please store your Good Move Studios jewellery in the pouch when you are not wearing the item.
Ordering:
Please make sure the email address you provide us with is correct and your mailbox is in proper working order. All Order confirmations and acceptances are sent to that email address. Please check any spam folders you may have for communications from us. Once you have completed your order we will send you a confirmatory email to acknowledge that we have received your order and that it has been accepted by us.
Account:
You agree to provide current, complete and accurate purchase and account information for all purchases made at goodmovestudios.com
If you create an account on this website you are responsible for maintaining the confidentiality of your username and password and for restricting access to your password, and you agree to accept responsibility for all activities and for each purchase that occurs under your account.
We reserve the right to refuse any order you place with us.
Questions or queries:
Send to hi@goodmovestudios.com
Return policy
Good Move Studios do not accept returns or exchanges, please select with care.
If you have ordered the incorrect ring size, alterations to the size can possibly be done, at an additional charge. (No alterations can be made if the jewellery has a stone, or if the ring needs to be larger, we can only decrease sizes.)
No alterations can be made to any wax to silver pieces.
If the item is faulty we will aim to resolve the matter by altering or replacing the item. A refund will only be issued on a faulty item if it can not be resolved. Please contact Good Move Studios Limited via email at hi@goodmovestudios.com within 3 working days of receiving your purchase to arrange return via post for assessment.
Returned items should be unworn (if applicable) and must be returned in original packaging with any enclosed documentation. A refund will only be issued on receipt of the items to our return address.
Please note: Goods will only be accepted for return if they are returned within 14 days of delivery.
The item is your responsibility until it reaches the return address. Therefore for your own protection we recommend that you seek proof of postage when posting.
If your item becomes damaged 14 days after receiving the goods, we are not responsible in repairing the item. The cost of a repair can be discussed via email communication.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and you will be reimbursed your original postage charge.
In cases when a refund is permitted, please allow 7 working days for it to be processed.
Privacy policy
What information do we collect?
Visitor data:
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your ring size)
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Customer accounts:
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing and shipping address(es)
Details about your orders (for example, your ring size)
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
Form block submissions:
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with [storage methods(s)] for storage and with Zapier for data porting.
For website visitors:
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
Fonts:
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
Information about your browser, network, or device
Your IP address
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalise your experience - to help us respond better to your individual needs.
To improve our website- we continually strive to improve our website based on information or feedback we receive from you.
To improve customer service- your information helps us to more effectively respon to your customer service requests and support needs.
To process transactions.
To administer a promotion, survey or other site feature.
To send out periodic emails
(If you decide to opt-in to our mailing list, you will receive emails that may include company news, collection updates, and related brand information etc. If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.)
Order and account emails:
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a customer account
Your customer account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Do we use cookies?
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Analytics:
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Google:
We use Google Analytics to continually improve our products and services by monitoring traffic to our website, including the number of visitors, which pages are visited, the time spent on web pages and the links which brought visitors to our website. Google analytics also provides us with anonymous information about our website visitors, which may include, for example, geographical location and demographics. This information is non-personal and is not linked to your personal information (for example, your IP address.) You can read about how Google uses your personal information at https://www.google.com/intl/en/policies/privacy.
Shopify:
Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify store your data on a secure server behind a firewall.
Please note that your data will be transferred outside of Europe, including to Canada and the United States for the purpose of processing your transactions. You can read about how Shopify uses your personal data at https://www.shopify.com/legal/privacy.
External Links:
Some links on our website may direct you away from our site, for example to Instagram or Facebook. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Use.
Disclaimer:
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service, for example if we suspect fraudulent activity on our website.
Changes to the privacy policy:
We reserve the right to modify this privacy policy at any time so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Last updated: Jan 01, 2023.